Absolutely rubbish customer service and ratification as I ordered one of installed Proform cross trainer that icon fitness was the supplier and it was delivered with a faulty part that they said will come and deliver next day but they never contacted back and left me with half installed product. I spoke to Costco and they said contact Icon and they will arrange it but with several calls and emails it was still requiring me to hold on the phone for an hour and then get through to Icon. Costco said we can not refund you on this as this is delivered but what, a half installed product. Costco only secures their money by sales and not worry about their customers.