We ordered a TV on 17th Apr. It took them 10 days to get in touch to offer us a delivery slot that we could not fit in so we asked them for another slot. No news since then. We called customer services twice. For the first time, they said they will contact the delivery service and come back to us. No one has come back yet. So we called again. This time, our complaint was taken to the 2nd level customer service - not sure what that even mean. Again, no news since last 2 days so seems like their 2nd level is equally as inefficient as the 1st level. So, overall, its been 16 days since we ordered TV and no sign of it yet. In this days and ages of currys and amazon who delivers in a matter of day(s), costco is failing to deliver a TV after 2 full weeks. When we talked to customer services, they were so unsympathetic and just asked us to wait while they resolve it ASAP. Seems like their urgency level is same as gravity on the mars (very low - just in case it wasn't clear).