Terrible customer service from Lisa at the Costco Coventry Store. Members of staff are rude and seem like they have had no customer service training. I have noticed a lot of the reviews mention the online costco.com team offer poor customer service, and the staff at the costco warehouse in Coventry are no different. I sent a complaint email to customer_care_escalations who forwarded my email to Andy the Coventry Admin Manager. The reply I received seemed like a very pre-drafted generic response, no doubt as they have had previous complaints. My membership is due to run out this month and I will not be renewing any time soon.