Ordered a very expensive corner sofa online as you cannot order these for m the shop. I was happy to pay the price as I fell in love with the sofa. The delivery of the item was something of a story, but as they use a 3rd Party company for delivery I will leave that part alone. After about 2 weeks the left hand recliner felt like the springs had gone or something. It was sagging lower than the other 2 recliners. I thought I was going mad but my husband who also thinks I am mad confirmed it was saggy. I emailed customer services asking for them to replace the end recliner as it was sagging. They offered to have someone come out and repair it. I replied and kindly said thank you but no thank you. You don’t pay that much money for a new item and need to repair something that is meant to be in pristine condition. They ignored the email so I fired off a new email asking if anyone was going to respond. They responded to tell me that head office were looking into the issue. Waited again. And nothing till finally I reached out and said never mind I want a full refund. Then they stated we need to send someone to your house to inspect the sofa before we can collect and refund. I mean really. I said fine if that is your policy. She said someone will call you in 48 hours to set up an appointment. I waited. They called. The next appointment is the 31st of August. I am so angry and their customer service was so flippant about the whole situation. You expect great customer service and I must say I was seriously disappointed. I will never buy anything online again from Costco and will be telling all of my friends and family about this experience. And buy all means if Costco would like to contact me to fix the situation I am open to conversation.