Don’t know what’s happened as Costco used to be great with no quibble refunds , however now don’t even follow U.K. consumer rights laws. If you buy any Tec product it’s only got a 90 day guarantee for money back if it becomes faulty, U.K. law says 6 mths ! If you bought a Christmas present in advance & discover when you go to wrap it, it’s faulty & being just outside the 90 days , Costco will offer a repair only & if you’ve bought another item elsewhere , because Costco can’t fix it in time for Santa’s Sack , then your told you can sell it on eBay when it’s repaired. Last year we had a gaming machine that never worked on the big day, took hours to put together . With this we ended up having heave it in Car to return to warehouse 50 mile RT, as after 6 weeks of them giving dates to collect & cancelling & no refund to replace 11 yr old sons Xmas present , we were given £20 voucher compensation , take £12 off that for diesel used .