Do NOT purchase from Costco online. Costco’s customer service for online purchases is terrible! I bought a TV which is still under Costco 5 year warranty. When the TV screen began to malfunction and freeze mid-use, only being fixed by switching it off at the wall to restart it, I rang Costco, thinking that as it’s still under warranty there would be a simple solution as a consumer. Little did I know, Costco work with a partner company ‘fix a gadget TV repair’ who are actual cowboys. What I thought was a simple fix, is still unresolved three months down the line. I’ve had the TV taken away three times, each occasion on return with new scratches to what was a TV in perfect condition. Each time, the company report that the TV has been repaired, yet each time it’s returned the TV screen continues to malfunction and freeze mid use. I’ve supplied videos of the issue happening. I’ve called Costco through to air my concerns and have been met with absolutely no response or resolution to this. I’ve supplied Costco with multiple pictures of before and after condition of the TV, and multiple scratches. I’ve supplied videos of the TV freezing to the repair company, and in my whits end, not knowing what else to do, I have made a written complaint. To which the only response I’ve had is ‘please bare with us while we speak to the technical team’. This was two weeks ago- and to this day I’m still without a solution or TV, awaiting a response. This is honestly the worst customer service I’ve ever experienced and I would warn customers to think twice before falling for Costco’s so called TV warranty, or from purchasing electronics from Costco as they do not support consumer rights or protect products adequately under warranty- this service is atrocious. Costco would rather leave their customers without a TV for weeks on end, or with a returned ‘repaired’ faulty TV that is scratched up, than keep to their warranty offer and offer any kind of real resolution such as a replacement or refund which is what I have requested twice now.