Appalling service. Delivering new bed, one of men cut his finger & left blood on the mattress, which he then pushed up against the headboard to hide it, contaminating that too. No response from Costco so I dealt with Panther, the courier, who are very slightly more reasonable. However they did not stick to their time estimate & arrived late to remove mattress. They refused to take the mattress without the plastic cover that their colleagues had taken the previous day. A further appointment made for next day. Meanwhile we ordered a mattress from a different supplier that used the same drlivery company, as it turned out. Next day they came, took blooded mattress without any plastic cover & left it on the pavement next to their van while they brought out mattress no. 2. They managed to instal this, leaving the plastic on. I wish the first lot had done this. We now look forward to receiving a full refund from Costco for the contaminated mattress.