Bought a bed for £899 from Cousins Furniture along with a mattress and mattress protector totalling at £2k. Bed came with 7 different faults - scratches, imprints, a rip and something sharp sticking out one of the buttons. Looked like a bad ex display not something I had waited 9 weeks to be made. Also the mattress protector wasn’t delivered and was told my local store would call us regarding this which never happened. I could have got this bed for half the price from online stores but wrongly felt reassured I would get good quality from Cousins. We got straight on the phone to customer services for a refund which was a long process of us making numerous calls and emails to chase this up. They never returned calls as promised. We were promised this cheque had been sent first class numerous times and now 10 days later still no cheque so it meant another chase up call. This time we are informed they don’t send cheques out until the product is back in the warehouse. However, they made no contact with us to arrange this!! We made it clear we were not releasing the bed before a cheque was in our hands as we then have even less reassurance we will receive this (actually can’t believe they use cheques in 2020) so was then told the delivery driver will have our cheque on collection but they can’t collect until 29th December. Fantastic, so now we are storing their sh!t bed for 3 weeks and when asked if we would be receiving any compensation for the storage, inconvenience and the fact we can’t get a bed now until the new year we were told “no we won’t be handing out compensation”. Clearly no quality check was carried out before delivery. Not even received one apology but instead received attitude. Take your custom elsewhere, save yourself the hassle and most probably some cash too! Terrible bed and even worse customer service