Cousins Furniture Reviews

3.00 Rating 2 Reviews
50 %
of reviewers recommend Cousins Furniture

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The worst company I have ever dealt with. They send battered furniture, provide abysmal service and consider customers unreasonable! I waited 4 weeks to get my tall boy delivered, it arrived with huge cracks. I contacted customer services and they said they would replace it but it would take up to 4 weeks to get a new one and wanted to leave me with a hazard around small children. After getting nowhere with the poor service I made a complaint to the CEO - to which nobody higher than the same customer service rep responded! Nobody higher took any responsibility and they blatantly don’t care. The customer service rep ‘accidentally’ sent an email which was meant to be internal and the tone and language of what was said was abysmal. She tried recalling this email but it just so happens I opened it as it came through! It was then meant to be delivered today (8 weeks after ordering) after numerous emails and phone calls. I had to chase them after waiting around to be told that the warehouse systems had gone down and quote on quote ‘nobody would have contacted you if you hadn’t contacted us’ - no accountability! If you do purchase anything from this company, they are part of The Furniture Ombudsman which is now the route I’m having to go down. The stuff that these guys sell are also sold in other reputable wholesalers through the country. Read the small print, find the manufacturer and go on their website to find other stockists.
Helpful Report
Posted 5 months ago
Visited Cousins (Dudley) with my mother and sister. We were unhappy with information that was given to us about the delivery charge and a discount by Roger regarding a sofa my mother had purchased. A review was posted stating we were unhappy and we received an email straight away by Tom ( a Manager) who apologised for the misunderstanding and applied the discount. A good company is judged by how they handle their complaints and customer services. Tom resolved the situation immediately. This was resolved in less than 24 hours. Thank you Tom!!
Helpful Report
Posted 9 months ago
Cousins Furniture is rated 3.00 based on 2 reviews