“TERRIBLE SERVICE/ HORRIBLE.
TERRIBLE SERVICE. HORRIBLE AFTERCARE. Was sold a marble table set £2500! 2 tables 12 chairs. Arrived late as per usual. Table arrived damaged, they sent an engineer to have a look. Then called me up to say they will give me £50 per table compensation! The cheek! I asked for a replacement. They said no! I asked for a refund, they said no! They want me to go to the furniture ombudsman..im going straight to court with these guys and involving the press! DO NOT BUY FROM COUSINS!!”
“Absolutely cheap quality sofas in
Expensive price
Do not buy from this manufacturer
When you will report the sofa as faulty they will ignore and if you insist they will send out someone to look at it and the report will say sofa is absolutely fine and it is meant to be like this.
If you buy then you will be adjusting the sofa cushions every 15 minutes.
Rubbish quality and bad customer services”
“Cousins is rubbish.
Brought a sofa £3000 within 2 months, the chair broken in half when the, repair man came to fix it even he was shocked to see a cheap piece of wood hdi g the chair together. After a it 3 weeks chair broke again so I've requested a replacement still waiting for it 8 months later I'm still waiting. Cled the office again today and spoke to sophy in customer services who is quite frankly rude and patronising has no customer experience and talks over you when you are trying to speak.
I am disabled and require a certain chair to help ease my limbs however I've not been able to enjoy my sofa.
Im going to report them to roag traders and trading Standards DISCUSTING COMPANY DO NOT SPEND YOUR MONEY WITH THEM RHEY DON'T DESERVE IT”
“Stay clear worst company ever bought a Parker Knoll in August 2019 it was a disgrace came stained and creaked payed with credit card and they only refund with cheque after a fight”
“I will never buy from cousins again having spent thousands of pounds with them. I purchased a £2000 dining table which had a manufacturers fault and they basically said it was tough luck and the defect was tolerant ! do not buy from cousins there aftercare is non existent but they will grab your money as fast as they can !”
“Sideboard damaged still waiting on a replaement 12 months later customer service keeps putting delivery dates back .They dont keep me informed i have to ring them each time .had 3 different delivery dates for this month alone .still NO sideboard and each time they fob you off with a different excuse .been using this company for over 12 yrs NEVER again!!”
“Don’t bother with this shower!
Ordered a double bed end of July for when my dad comes out of hospital ( planned op next week), excuse after excuse and now order is cancelled because they were totally uninterested.
Thanks Cousins now my dad hasn’t got a bed for when he gets home from his heart surgery, you bunch of cretins.
Hope you feel smugly proud of yourselves.”
“Unfortunately this company has gone down - having shopped over 20 years the most recent experience was completely disappointing. Bought an item and given a clear indication that a week or 2 weeks was achievable - no follow up until I called to be advised that delivery would be 2 months later. 4 days later still waiting an update...very disappointing.
Once the saga is over I shall leave another review - I am hopeful that my grumpy attitude may resolve the scenario - I have said "Poor" instead of "Very Poor" because I have at least received a return phone call”
“Whilst we were initially grateful that cousins had offered to supply our Alan Ward order (Alan Ward has recently been taken over by Cousins) after several weeks of phone calls spanning months, and Cousins stating categorically that our order had been 'located' and assured that someone would be in touch to arrange dispatched soon, we got no where.
Suddenly, our £1500 order went missing and would now take 14 weeks to be reordered (not the message I was given in the weekly phonecalls I was making in the months leading up to this news). Communication was difficult no one could seem to see why I felt I had been misled.
We asked if we could have the show room sofas in place (identical to our order) and were told they 'were not prepared to let us have them'.
We cancelled our order after weeks of stress.”
“Went into Manchester store 2 weeks ago and ordered sofa which was in stock and in their Manchester wsrehouse. I also ordered and paid for matching chair that was in store display item, after two weeks chair still in Manchester store I have received the sofa which was in warehouse approximately 8 mile away from store. But as yet chair still in store and I gave wait till it gets to warehouse before they can arrange delivery. Unacceptable”
