Whilst we were initially grateful that cousins had offered to supply our Alan Ward order (Alan Ward has recently been taken over by Cousins) after several weeks of phone calls spanning months, and Cousins stating categorically that our order had been 'located' and assured that someone would be in touch to arrange dispatched soon, we got no where. Suddenly, our £1500 order went missing and would now take 14 weeks to be reordered (not the message I was given in the weekly phonecalls I was making in the months leading up to this news). Communication was difficult no one could seem to see why I felt I had been misled. We asked if we could have the show room sofas in place (identical to our order) and were told they 'were not prepared to let us have them'. We cancelled our order after weeks of stress.