PAID UPFRONT £800 in good faith upfront for dining chairs…XMAS & NEW YEAR WITHOUT THEM!…NOT COVID RELATED…little attempt to call and update with actual progress….wrong chairs delivered and another failed delivery attempt…company POLICY APPEARS NOT TO REFUND TO CARD AND ONLY BY CHEQUE AFTER 3+ MONTHS later…. through a LONG WINDED REFUND PROCESS INVOLVING TOO MANY PEOPLE…lots of Covid excuses but STAFF ADMIT ITS A SUPPLIER QUALITY ISSUE NOT COVID related…and admit that ONLY 1 DIRECTOR CAN SIGN CHEQUES (appears to be Edward Shotton?)and IS NOT ALWAYS IN THE OFFICE….shameful. MY ADVICE - PLEASE DON’T PAY IN FULL UPFRONT and if anything goes wrong DON’T EXPECT A SIMPLE REFUND PROCESS…