I would avoid at all costs. Ordered a dining table and chairs back in June/July 20 costing in excess of £2000. At point of sale delivery was promised within 1 week, towards the end of the week I called customer services to enquire when delivery would be made, only to be told by rude operative that we would never guarantee delivery within a week and the delivery would be made when other deliveries were being made to our area. After chasing them another 3 times this was eventually escalated to the customer services manager who after 3 more calls arranged a delivery. Eventually when the table did arrive on, inspection 1 x chair and the table were in a terrible state. the extending table had been subject of what appeared to be a DIY repair with drywall screws on the underside in addition to flaking paint on the surface and dents in the beading on the side and the chair had a crack in the arm. I reported these issues to Cousins customer care department along with photographic evidence. After chasing them another two times and having to put up with the same rude operative they eventually agreed to send a third party to assess the damage. After waiting for this assessment appointment it was decided that a repair could be made (wanting to be fair we accepted our new table was going to be repaired rather than demand a replacement). A week or so later having waited in again for the repair appointment the operative arrived and looked at the table and stated "I am being paid 1 hour to repair this and I will do what I can but it will not be perfect as I don't have the exact paint and it will take longer to get it right" the repair was carried out to the table top to the best of his ability in the hour allotted however it was not in any way perfect. The chair that was damaged was not even looked at. By this time we were fed up with the whole saga and on contacting Cousins said that we were not happy to accept the attempted repair and thought a replacement would be a fair outcome. Unfortunately we were told that the table and chairs were now not available and a replacement would not be an option. We were then promised a call back once the customer services operative had had a chance to speak with a director. We are now in February 21 the issue is still not resolved, I am still chasing the rude and sarcastic customer services department. From our experience I would strongly suggest that you spend your money elsewhere, as these people are not nice to deal with once they have your money!