Had a marble table and chairs delivered. Table is badly scratched in several places and the delivery note says ‘item marked as imperfect’ on one of the chairs; opened the box and it’s covered in black marks. Independent inspector been out and confirmed items are faulty, but the company will not authorise a refund, replacement only. Will not provide a reason for not authorising it, or give me a timescale for replacement. Told me I can go to the Furniture Ombudsman which seems to be the norm for this company after reading the bad reviews.
2 months ago
Cousins Furniture has a 1.91 average rating from 11 reviews

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