So I have perhaps a bit of a unique review. We purchased Cradlewise back in January 2023 (baby is 3 months). It got delivered in early May 2023 (baby is now 7 months). The crib was supposed to arrive late April but there seemed to have been some sort of fedex issue but troubleshooting through Cradlewise was a positive experience and I commend the customer service for being so responsive and easy to work with. Now as far as the actual crib- there is no doubt it functions as intended, beautiful and sleek/minimal/simple design- a true All-In-One crib with the sound machine, camera and bounce feature all working as advertised. The app could use a bit more work as there was some lag but ultimately not a big issue at all for us. It was relatively simple to assemble and the online assembly videos are super helpful. However we still ended up returning the crib after a week but not because there was anything wrong with it. For us it was a simple issue that our baby did not need all of those features. Between January when we ordered the crib until May when we actually received it, our baby had been sleep trained and was able to put himself to sleep on his own without any need for rocking, bouncing motions- in fact his sleeping gradually improved as he transitioned from the newborn phase. So ultimately for us, the $ spent did not justify the use we actually had for it. However, both my partner and I agreed that had we known about cradlewise sooner and perhaps put in the order for the crib while I was still pregnant, we most likely would’ve found all the features that cradlewise has very useful in helping us get the precious sleep all parents need in the first few months. So for us it was a matter of wrong timing 😅 That being said the process to return the crib was simple and uncomplicated. Once again customer service was great and maintained regular communication. The disassembly video was helpful in showing us how to breakdown the crib. The hardest part was maybe putting all the pieces back into the box in a way that made it all fit together again but aside from that it went well. They inspected the crib and a refund was issued. Simple as that. TLDR;The Cradlewise is a great product to have for new parents especially- just so happened that by the time we received it, we no longer had a need for all the bells and whistles it came with to justify the expense.