My wife and I were both very excited to purchase the Cradlewise in the beginning of our parenting journey. Our excitement quickly turned to total frustration and annoyance. When we first purchase the crib, we immediately ran into an issue with the arc not providing a video signal after I assembled everything. I reached out to the technical support team and they ended up sending a replacement arc and base. I had to go through the process of replacing the base and arc before we even put our daughter into the crib. I was hoping this was a one off issue with the crib, but sadly this was just the start of all of our problems. Fast forward 5 months, we have now ran into issues with the crib not producing any white noise and the bounce function has began to make a loud mechanical noise followed by shutting off completely. Like before, I reached out to the technical team and their work around was to update a setting in the application. Needless to say, that did not work and we were sent another base and arc. This is now the third time I have had to install a base and arc for my Cradlewise. I was excited to link my third “new” arc and base to my application to hopefully get all of these technical issues behind us. I went into the app, linked everything up, calibrated my crib, and began a test of the bounce before I put my daughter in and…the crib started to make mechanical noises when the Cradlewise would bounce. The product is suppose to be a premium crib. The crib definitely has the premium price tag but it does not have the premium level of quality control. I am severely disappointed in the quality we have seen with all of these replacement parts. The parts we receive seemed to be parts that have been “fixed” and used as replacement parts for other customers. I feel like I am in a perpetual state of fixing problems with my Cradlewise and I am over it. I will be reaching out to the technical support team for a fourth time and I am sure I will be told they will send me a new base and arc. The amount of time I have wasted in setting up this crib, replacing the parts, and packing up the old parts is unacceptable for the price I paid for this crib. I do not have the time in my day to keep replacing all of these parts. I just want a crib that functions as advertised. I am hoping I just have terrible luck because I would not wish these issues on any new parents.