I was fooled by the professional-looking website and positive product reviews. I was not prepared to find myself dealing with what appears to be a one-person company who take your money and don't deliver the products. Ordered 4 pans early July and was assured delivery by late July. Chased and chased and was fobbed-off with every excuse in the book. Finally got 2 pans delivered and now (mid-October) can't get a refund for the two other pans. Have decided to go through small-claims court to recover my lost money although I expect to have to enforce the judgement as I can't imagine I'm the only customer she has ripped off.