Much to my regret I will have to add to the many negative comments about the customer service in this store after months of negligence. Please find my experience below: 1)Was purchasing a laptop worth a heavy amount of money. Warranty was explained to cover ALL issues with the laptop. There was no explanation of insurance and/or the difference between the two. The issue of insurance was mentioned to me for the first time in September (10 month after purchase) in the Liffey Valley Store. This is the FIRST sign of NEGLIENCE. 2)Ordered laptop and got told that I would receive a call when it was in. Months passed and I received no call and called the store numerous times and got no answer. Went into the store myself after a few months and got told my laptop had been waiting for months but nobody contacted me. This is the SECOND stage of NEGLIENCE by the Liffey Valley Store staff. 3)Laptop started presenting issues with the screen. I emailed customer services who said my laptop would be accepted for repair. Again, nowhere was there a difference between warranty and insurance mentioned and what this means for me as the customer. This is the THIRD sign of NEGLIENCE from your company. 4) I bring the laptop into the Liffey Valley Store and am told that I will have to pay as it is most likely physical damage. The Store Manager (Amanda) stated the difference between warranty and insurance for the first time and said herself and I quote "Our staff should and always do explain and offer insurance at till point". The fact that this was not done reinstates the FIRST sign of NEGLIENCE as previously mentioned. Amanda's lack of responsibility for her staff mistake of not explaining and or offering insurance at till point is a further sign of NEGLIENCE to the customer. Making it the FOURTH sign of NEGLIENCE. 5) When I was then sending my laptop away I asked that my it be sent in my cover to protect it from further damage. Rojan refused to send it in the protective cover and in fact my laptop arrived back from the UK with further screen lifting damage. This is the FIFTH sign of NEGLIENCE from the company. Good should not be returned in a WORSENED condition. 6) The SIXTH and arguably one of the most DISPICABLE ACTS OF NEGLIENCE was that the staff behind the till were not socially distant and in fact were standing shoulder to shoulder. 7)The SEVENTH act of NEGLIENCE is that I was told that when my laptop arrived to the UK to be looked at for repairs that I would receive a call. I NEVER received a call. 8) The final and ONGOING act of NEGLIENCE is that even though I, as a heavily paying customer, has stated these facts to the store in question and to customer service, there is still a refusing to fix the laptop once off free of charge. I have asked for a call or contact from management and have yet to received one after months of correspondents. As a past and regular customer of the company I must say that I am beyond shocked and disappointed with the company and how they have handled the situation.