“None existing customer service, got delivered a faulty washing machine and one month later still got no help to solve this issue. Still waiting for replacement or refund. Never again will I buy in Curry's”
“AVOID THIS COMPANY AT ALL COSTS
I have had the worst consumer experience ever with Currys in terms of ordering a product on 17th March and at time of writing (March 30th) it not being delivered.
I wont bore people with the amount of hours back and forth with them on email, feedback forms and calls all to no avail.
The have no respect for customer care and when I demanded a full refund they advised it will take 21 days to launch an enquiry with the courier who stated it was delivered when it was not.
They have refused a refund until they can undergo an investigation and no apology for this was offered.
I will also be contact the consumer protection commission and other social media outlets as they are a disgrace.
I will never purchase from them again and am advising other consumers not to deal with them
Please spread the word not to expect customer service from Currys and if you had a bad experience like so many others put it online
The other reviews here should also be read as well of customer reviews elsewhere
Date of experience: 30 March 2023”
“Currys is scamming customer by selling Kenwood dishwasher that doesn't work beyond I year exactly after the warranty. Currys customer service is poor.”
“We had a dishwasher delivered and installed today. We paid for the installation service and what a fantastic service it was. The installer was fantastic. He removed an integrated dishwasher with difficulty which was in place for 20 years and he did not leave until the new dishwasher was perfectly installed and operating correctly. First class job, thank you”
“Tried to return a carpet washer vaccine that simply does not work efficiently - First person who answered after a considerable wait !!! Had problems with English and was extremely hard to understand ! They put me through to someone else who also seemed to have problems understanding what I was saying.! ? All I wanted to know was how do I return a product ordered on line ? The second person not only could not answer my question he had difficulty answering any question so he just cut me off ! Will most likely never use currys again as you can’t get through to anyone without a considerable wait plus the people whose job it is to advise you can’t so just cut you off !! The third call and person seemed more efficient ! However after explaining we do not want another product we want a refund so we can buy somewhere else , she gave me the phone number of the manufacturers ! So not much good at all ,(they were shut ) ! I explained I did not want another one 3 times I want a refund !! So now we take it back to currys as it’s impossible to get any sense out of the people who are in their call centres. !”
“Hello. I was just in the Naas store today and i was extremely impressed with the world class customer service i received from Benny who sorted out the required updates on my HP Pavilion Laptop. He was helpful, professional and extremely knowledgeable, this is the second time that Benny resolved my issues. thanks so much. Niall”
“NO AFTER SALES SERVICE.AFTER BUYING A HINSENCE WASHING MACHINE IT DEVELOPEDA FAULT WITHIN WARRANTY. CURRY'S PASSED ME OFF TO GOLDEN HILL ELICTRICAL,THEY STILL HAVEN'T CONTACTED ME, THE COMPLAINT STARTED ON NOVEMBER 2,IT'S NOW DECEMBER 14..!! THIS PROBLEM IS ONGOING AND I WILL MAKE SURE IT WON'T GO AWAY FOR GOLDEN HILL ,HISENCE AND CURRYS.”
“Never buy anything from Currys. The worst company in the world. The customer service is horrendous!! All the idiots in this world are working together in their call centre. Useless people. Ordered a washing machine online and not delivered. No communication about the delivery even after a week. Contacted customer service multiple times. Now I cancelled my order. God knows whether I get my money back.”
“Very poor communication and organisation
I received an SMS from Currys stating that my iPad, which suddenly stopped working, was ready for collection at Currys-Jervis Centre. In addition to travelling to/from Dublin city centre, I had to wait over an hour at the store, only to be informed that, in fact, the iPad was NOT ready for collection, and that I’d have to come back another day.
A Currys employee told me that Currys messages don’t actually mean what they say; that this is not the first time this has happened; and that they have informed Currys HQ of this, but that no action has been taken.
I was told that I should await a phone call from Currys, at which point I would have to return to the store to retrieve the device.
I received that call several days later, returned to the Jervis Centre store … only to be told that the device had been delivered to another Currys store, nowhere near Jervis Centre. I am once again awaiting word on delivery, and will have to make a THIRD trip into Dublin city centre because of miscommunication and disorganisation from Currys.
This is no way to run a business that intends to stay in business. This has been an incredibly inconvenient and frustrating experience, and it’s still not resolved nearly one month after I first brought the device in for repair.
Also, store employees seem to see themselves as disconnected from this customer experience -- it's not their problem, it's the fault of someone else in Currys, and it has nothing to do with them. It gives the impression of a highly dysfunctional company.”
“Good experience @ Curry’s, Jervis. Got a good Black Friday deal with them after doing my research. Laptop delivered in store in 5 days. Only sore point that it’s €7 to collect in store.”
“Absolutely horrendous customer service. Incredibly rude and unhelpful both over the phone and email. Was put on hold for 40 minutes to then be told a manager would ring me in a few hours which then never happened. No responses now to my last 2 emails either. A joke of a company, Harvey Norman I'd far better don't waste your time.”
“Very bad still awaiting a refund from a product I purchased 1 year ago.
Have contacted customer care over 7 times. Each time they confirm
Refund an would resolve right away. Each time I receive no further contact”
“Absolutely the worst company to buy from in Ireland. You can't get anyone on phone only Indian call center ,its a joke, never deal with them you are better off to use a company that you can atlest ring and talk to .”
“Call me old fashioned but I prefer to shop in store and I met very helpful staff in person when I purchased a vacuum cleaner. He also offered to carry it out to my car but as I was practically parked outside the door there was no need. I was looking for a hoover suitable for cleaning with a pet in the house that also had a hepa filter. I bought a currys own brand and I have to say I'm delighted with it. Very reasonably priced too. Thanks”
“DO NOT BUY FROM THIS COMPANY I was to…
DO NOT BUY FROM THIS COMPANY I was to receive item 17 June I have not yet received it 19th July
It has gotten lost in transit and every time I rung in I am told different time frame for investigation I was 1st told 7 day then told 10 days then 14 days now 21 days I have never heard of such bad service for €70 item
Rang to speak to a manager told I would get a call In 24hrs nobody called I called 4 days later still no update I spoke with manager he could do nothing and tell me no different from the guys in call centre
I am very disappointed with this service
I feel u have been treated like an idiot
I actually bought a TV last week I went to Harvey Norman's
I won't be purchasing anything from currys again”
“Ordered a laptop off currys.ie. Wrong laptop sent out. Phoned currys on day wrong laptop was delivered - they said sorry they could do nothing on the day of delivery to ring back the next day !!! So I rang back the next day and for multiple days after. Eventually a DPD guy arrived at 8.30am one morning with no notice given to me. I returned incorrect laptop to him. I tracked laptop on DPD web page and saw incorrect laptop has been safely delivered back to currys warehouse in dublin. After a few more days with no word from Currys I rang them and they informed me that they had lost the returned laptop !!! I made number calls to currys to try and sort the situation. I escalated issue and was told a manager would ring me back. A week later and no manager rang me. I rang again and said that I was staying on phone until I could speak to a manager. The manager told me that I need to wait for 3 weeks and if they hadn't found the incorrect laptop by then they would refund me my money or send me out the laptop I have paid for. I then escalated issue to manager above that manager. Was told that this manager would ring me back within 48 hours. Guess what no call !!!! Currys have told me conflicting information with regards to my order, ignored my emails, hung up on my calls. Currys must have policy to have the worst customer service possible hoping that people just stop contacting them. Please be warned before you order anything with Currys.”
“Non-existent Customer Service - utter liars.
I bought a HP laptop online, last September, for our daughter starting college. At the end of January the charger stopped working so I brought the laptop into Currys Waterford on February 11. The staff were immensely helpful in this store and contacted the Technical staff in the UK who promised to dispatch a replacement charger and it should be with me the following week. It never arrived! In the meantime staff in Currys Waterford, who were embarrassed to say the least, supplied me with a second-hand charger to keep the laptop going. I contacted the Customer Service section by email and following apologies they promised that another charger would be dispatched. Charger number 2 never arrived! Contacted Customer service again; more apologies and a sincere promise that another charger would be dispatched. Yes, you have guessed correctly - charger number 3 never arrived! What a shameless pack of liars; I can only conclude that it is Currys.ie company policy to lie and lie repeatedly to customers in the hope that they will eventually give up and go away because Currys.ie have no intention of honouring their warranty obligations, which is a breach of consumer law. Interesting that Currys.co.uk review rating is 3.7/5 while Currys.ie review rating is 1.5/5 - what does that tell you about Currys attitude to its Irish customers? Just avoid shopping with this company or you could have the same diabolical treatment as we experienced.
However, this is not the end of the matter.”
