“I paid £35 extra for an oven to be delivered Wednesday afternoon. After waiting it didn't turn up. After 30 mins on hold I was told it was cancelled as they can only do it on a Sunday. They admitted they cancelled and didn't tell me, they have also said I have to go back to the store to cancel. I've told them I won't be in on Sunday and they'll be wasting their time trying to deliver but she says as I bought in store I can only amend in store. I'd like to cancel due to dreadful service but not sure when I'll next visit the store”
“I bought 7 items for kitchen. I asked for them all to be installed but the girl at the counter made a mistake and only charged me for 2 items to be installed. Mistakes happen I can get over that.
Can't contact store directly, that's ok. Rang number, went through a painful auto journey to be put through to an Indian call centre that sounded like they were working in a market.
They told me I must go back to the store. I went back to the store, queued for 1h 30 mins. I paid and they told me they would email me next day as it was Sunday and they couldn't confirm installation date as I advised I couldn't wait longer than a week. If they can't do it I'll hire a handyman myself. I did not receive that email and called the number again only for them to be unable to find my order. A total of 105 mins on calls the next day repeating the same information over and over again. They find my order eventually and ask me to call another number in the UK. I called this number that didn't work, she gave me wrong number it seems. Back again to call centre repeating the whole process again and I'm writing this as I'm on hold on yet another call 22 mins and counting.
I'm not getting mad with staff as it's not their fault. Just 1 mistake at start of sale has taken hours of my time and I would recommend stay away from Currys delivery service. I don't care if you respond or not to this. I don't want to hear from you again.”
“Bought a washing machine in Currys in-store. When I got it, 30/07, there was a part missing. Emailed Currys on the day (there is no facility to contact the store directly) on the day to advise. I have sent numerous emails and phoned numerous times. The only response I get is “we will pass it on to the store and someone will contact you”, or, “I will book you in for one of the managers to ring you”. Needless to say, no one from the store has ever contacted me, and no Customer Service manager has ever phoned me. As a result, I submitted a claim for a refund and return of the item, but this request has just been ignored also.
The multi-choice questions don't have a "never responded" or a "impossible to get a refund" answer so used the most appropriate.
Not only could I never recommend Currys to someone, I would strongly recommend against them, based on the non-existent Customer Service. They are fine to deal with when nothing goes wrong, but you’re on your own if something does.”
“This is truely appalling service. The single worse customer service of any company I ever dealt with.
No reply to my email.
No answer to phone calls and your terrible automated service will not recognise my phone number.
I eventually got a phone number and your phone was off the hook. Full day wastsed trying to contact Currys.
Was promised delivery within 5-7 worrking days, which I needed as we had to replace our fridge freezer.
Currently in the process of a chargeback as I had to buy a new fridge freezer from elsewhere.”
“Paid for Currys to install washing machine. Didn't tighten washing machine water feed fully. Flooded utility room causing £1000's of damage and had audacity to call us liars and reject our claim of damage. An assessor saw the damage. Floor had only been down a few years..... why would we flood it ourselves. Don't touch them with a bargepole. Appalling doesn't come close.”
“Terrible service and Poor Delivery arrangements.
Purchased a number of items including a new desktop PC. All items except the desktop PC were delivered as arranged without issue by DHL but the desktop PC for some reason could not be delivered by TNT because "the delivery address could not be verified". The only option offered by Currys Business was to arrange collection from a one of their 'business hubs' located some 10 miles away! When I told them this was not logistically possible they told me the only option was to arrange a refund. One week on, and we are still waiting for the refund which is preventing us from purchasing the desktop PC from another retailer. Absolutely disgraceful service from what is supposed to be a reputable business to business retailer!”
“I returned a smart watch for the second time within 6 months and I asked the guy who was working “was there a problem with this particular brand and did they get many returns?”
to which he replied “ it’s a cheap watch you get what you pay for” I was stunned he said that and with other customers in earshot too !! he’s a great ambassador for Curry’s and the watch company isn’t he ? Needless to say I won’t be purchasing anything in Curry’s again.”
“The worker that was helping me was really nice he's name was Robin it was in the mahon point store, he was very helpful and I got what I wanted and more”
“Absolutely Disgraceful – A Complete Joke of a Retailer
I ordered an item for collection using Klarna. Klarna confirmed the payment went through, but Currys cancelled my order out of nowhere—without a single warning or explanation. I waited the 5 days they said to collect it, got nothing, so I called. They told me the order was still “in process,” then just cancelled it without even bothering to ask me.
Now the price is €115 higher, and Currys coldly refuses to honour the original price or even admit fault. Their customer service is a total nightmare — completely useless and utterly indifferent to customers. It’s obvious they don’t care about people’s time, money, or trust.
This isn’t just bad service; it’s a blatant disrespect to customers. Currys treats you like a burden, not a paying customer. I’m furious and disgusted, and I will NEVER waste my time or money with them again.
Shocking experience. Never again.”
“I recently purchased from **Currys PC World** online, and I have to say, the experience was nothing short of fantastic. The website was user-friendly, making it easy to navigate through the wide range of products. Finding exactly what I needed was effortless, thanks to the detailed descriptions and helpful customer reviews.
The checkout process was smooth and stress-free, with **Creation Finance** providing a seamless financing option. Their application process was straightforward, quick, and easy to understand, allowing me to complete my purchase with confidence.
Delivery was prompt, and everything arrived in perfect condition. If you're looking for a reliable and hassle-free way to shop for tech online, I highly recommend **Currys PC World** and **Creation Finance**. They make online shopping a truly enjoyable experience!”
“I purchased a 32 inch Toshiba tv. the specification states that it has a 100mm VESTA size, the statement is WRONG I will tell you AGAIN IT IS WRONG. The size on this TV VESTA is 75mm.”
“Thomas(Stamford branch) was efficient and helpful. Communication was good, the driver rang an hour before delivery and was bang on time. Pleasant and helpful installation of washing machine.”
“I had a disappointing experience with Currys after being incorrectly told I could split an online payment between a One4All gift card and a Visa card. In reality, this isn’t possible online. As a result, I missed out on a €200 promotional discount. When I raised the issue, Currys offered only a basic apology for the “misunderstanding,” despite giving me clearly incorrect information. Poor service and no accountability.”
“I bought a Logik (Curry's) 16 months ago. It has leaked three time. Apparently it was not installed properly by Curry's- but they won't help. Never buy a Logik or from Curry's. I have only ever had terrible experiences.”
“Curry's is a rip-off, using pro scammers. The price jumped from £269 to £329.
I attempted to purchase a portable AC unit priced at £269, opting for outright payment and in-store collection. The website repeatedly crashed, preventing order completion. Subsequently, two customer service advisors assisted with a phone order, but the call was disconnected twice. Frustrated, I postponed the purchase until the following day, only to discover a £60 price increase. This opportunistic price hike, likely due to high demand, constitutes unacceptable profiteering. While I have been a loyal Currys customer, this experience has severely diminished my confidence, and I will seek alternative retailers in the future. I strongly advise caution when considering purchases from this company.”
“Have bought few bits from Curry's over the years and have no issues, even from customer service.
Bought item on Wednesday this week in Galway, Rhys was able to advise me on the washing machine i wanted. Organised delivery for today (Saturday).
All went as said, for message informing me of delivery window, then driver rang 30 mins before to say he was on way.
Driver Martin was a gent. Took away old washing machine, dropped new beside install place, think away packaging.”
“On the 16th of November 2024, We purchased a Bosch Dishwasher, this was installed the following day incorrectly
After nearly three months this dishwasher remains unusable. I have followed the Currys process to the T as outlined below, and the matter still remains unresolved.
It is amazing that the purchase of a simple dishwasher can be so difficult A brief synopsis of the events for those interested
1. Installation on the 17th of November 2024(team late aggressive and rude)
2. Currys engineer return call following my complaint in early January 2025 after returning from vacation. The engineer noted that the machine had been incorrectly installed and that the front leg had broken in the process. He immediately ordered a replacement machine, saying that he was unable to do anymore until the new machine arrived.
3. The new machine arrived with the original installation team to reinstall. Instead of replacing the machine they simply removed the broken leg and replaced it with one from the new machine The installation team was now even more aggressive and rude suggesting that I broke the leg. They refitted the front facia panel to the integrated machine which was coming away.
4. A few days later an error 31 appeared. I tried to reset it without success. I phoned Currys and was told to contact Bosch for an uplift instruction. I phoned Bosch and an engineer was booked for an assessment
5. On 17th of January, the Bosch engineer arrived. He immediately noted that the machine had been incorrectly fitted without the bosch supplied fittings. He advised me that the error 31 arose as a result the door would not shut properly, water had leaked down into the tray giving rise to the error 31. He then removed the facia and noted two “illegal” holes had been drilled in the appliance face to attach the facia and that it had been glued to the machine to prevent separation. He told me that this fitment would void the machine warranty.
6. I submitted the Bosch report to your customer service desk and they insisted that a Currys engineer do an inspection, I booked this appointment for today.
7. Currys engineer agrees with the Bosch report. I am told that he would arrange for the office to call me and arrange collection.
8. Received a call from man (refused to tell me his surname) from the depot advising me that they could not arrange a collection / refund. I would need to contact customer service.
9. Matter remains unresolved, but I am told that they will respond in up to 48 working hours !”
