“Terrible service and Poor Delivery arrangements.
Purchased a number of items including a new desktop PC. All items except the desktop PC were delivered as arranged without issue by DHL but the desktop PC for some reason could not be delivered by TNT because "the delivery address could not be verified". The only option offered by Currys Business was to arrange collection from a one of their 'business hubs' located some 10 miles away! When I told them this was not logistically possible they told me the only option was to arrange a refund. One week on, and we are still waiting for the refund which is preventing us from purchasing the desktop PC from another retailer. Absolutely disgraceful service from what is supposed to be a reputable business to business retailer!”
“I returned a smart watch for the second time within 6 months and I asked the guy who was working “was there a problem with this particular brand and did they get many returns?”
to which he replied “ it’s a cheap watch you get what you pay for” I was stunned he said that and with other customers in earshot too !! he’s a great ambassador for Curry’s and the watch company isn’t he ? Needless to say I won’t be purchasing anything in Curry’s again.”
“The worker that was helping me was really nice he's name was Robin it was in the mahon point store, he was very helpful and I got what I wanted and more”
“Absolutely Disgraceful – A Complete Joke of a Retailer
I ordered an item for collection using Klarna. Klarna confirmed the payment went through, but Currys cancelled my order out of nowhere—without a single warning or explanation. I waited the 5 days they said to collect it, got nothing, so I called. They told me the order was still “in process,” then just cancelled it without even bothering to ask me.
Now the price is €115 higher, and Currys coldly refuses to honour the original price or even admit fault. Their customer service is a total nightmare — completely useless and utterly indifferent to customers. It’s obvious they don’t care about people’s time, money, or trust.
This isn’t just bad service; it’s a blatant disrespect to customers. Currys treats you like a burden, not a paying customer. I’m furious and disgusted, and I will NEVER waste my time or money with them again.
Shocking experience. Never again.”
“I recently purchased from **Currys PC World** online, and I have to say, the experience was nothing short of fantastic. The website was user-friendly, making it easy to navigate through the wide range of products. Finding exactly what I needed was effortless, thanks to the detailed descriptions and helpful customer reviews.
The checkout process was smooth and stress-free, with **Creation Finance** providing a seamless financing option. Their application process was straightforward, quick, and easy to understand, allowing me to complete my purchase with confidence.
Delivery was prompt, and everything arrived in perfect condition. If you're looking for a reliable and hassle-free way to shop for tech online, I highly recommend **Currys PC World** and **Creation Finance**. They make online shopping a truly enjoyable experience!”
“I purchased a 32 inch Toshiba tv. the specification states that it has a 100mm VESTA size, the statement is WRONG I will tell you AGAIN IT IS WRONG. The size on this TV VESTA is 75mm.”
“Thomas(Stamford branch) was efficient and helpful. Communication was good, the driver rang an hour before delivery and was bang on time. Pleasant and helpful installation of washing machine.”
“I had a disappointing experience with Currys after being incorrectly told I could split an online payment between a One4All gift card and a Visa card. In reality, this isn’t possible online. As a result, I missed out on a €200 promotional discount. When I raised the issue, Currys offered only a basic apology for the “misunderstanding,” despite giving me clearly incorrect information. Poor service and no accountability.”
“I bought a Logik (Curry's) 16 months ago. It has leaked three time. Apparently it was not installed properly by Curry's- but they won't help. Never buy a Logik or from Curry's. I have only ever had terrible experiences.”
“Curry's is a rip-off, using pro scammers. The price jumped from £269 to £329.
I attempted to purchase a portable AC unit priced at £269, opting for outright payment and in-store collection. The website repeatedly crashed, preventing order completion. Subsequently, two customer service advisors assisted with a phone order, but the call was disconnected twice. Frustrated, I postponed the purchase until the following day, only to discover a £60 price increase. This opportunistic price hike, likely due to high demand, constitutes unacceptable profiteering. While I have been a loyal Currys customer, this experience has severely diminished my confidence, and I will seek alternative retailers in the future. I strongly advise caution when considering purchases from this company.”
“Have bought few bits from Curry's over the years and have no issues, even from customer service.
Bought item on Wednesday this week in Galway, Rhys was able to advise me on the washing machine i wanted. Organised delivery for today (Saturday).
All went as said, for message informing me of delivery window, then driver rang 30 mins before to say he was on way.
Driver Martin was a gent. Took away old washing machine, dropped new beside install place, think away packaging.”
“On the 16th of November 2024, We purchased a Bosch Dishwasher, this was installed the following day incorrectly
After nearly three months this dishwasher remains unusable. I have followed the Currys process to the T as outlined below, and the matter still remains unresolved.
It is amazing that the purchase of a simple dishwasher can be so difficult A brief synopsis of the events for those interested
1. Installation on the 17th of November 2024(team late aggressive and rude)
2. Currys engineer return call following my complaint in early January 2025 after returning from vacation. The engineer noted that the machine had been incorrectly installed and that the front leg had broken in the process. He immediately ordered a replacement machine, saying that he was unable to do anymore until the new machine arrived.
3. The new machine arrived with the original installation team to reinstall. Instead of replacing the machine they simply removed the broken leg and replaced it with one from the new machine The installation team was now even more aggressive and rude suggesting that I broke the leg. They refitted the front facia panel to the integrated machine which was coming away.
4. A few days later an error 31 appeared. I tried to reset it without success. I phoned Currys and was told to contact Bosch for an uplift instruction. I phoned Bosch and an engineer was booked for an assessment
5. On 17th of January, the Bosch engineer arrived. He immediately noted that the machine had been incorrectly fitted without the bosch supplied fittings. He advised me that the error 31 arose as a result the door would not shut properly, water had leaked down into the tray giving rise to the error 31. He then removed the facia and noted two “illegal” holes had been drilled in the appliance face to attach the facia and that it had been glued to the machine to prevent separation. He told me that this fitment would void the machine warranty.
6. I submitted the Bosch report to your customer service desk and they insisted that a Currys engineer do an inspection, I booked this appointment for today.
7. Currys engineer agrees with the Bosch report. I am told that he would arrange for the office to call me and arrange collection.
8. Received a call from man (refused to tell me his surname) from the depot advising me that they could not arrange a collection / refund. I would need to contact customer service.
9. Matter remains unresolved, but I am told that they will respond in up to 48 working hours !”
“Tv delivered broken currys refusing refund or replacement because I didn't open the box within 48 of delivery ...it was a present in black friday sale ...several store visits and hours on the phone no body helping ...Do not buy from these there cowboys am now 700 down and stuck with a tv screen that's black ...”
“My husband purchased an Apple watch in store for me as a surprise Xmas gift. I opened the box, tried it on and it was too big. Took it back to store to be told there was no exchange or refund as the packaging had been opened! Was then told that I should have tried it on in store…it was a surprise gift!! They then offered £64 for it (£229 paid 2 days before) Absolutely disgusted and now stuck with a watch that doesn’t fit and over £200 out of pocket! Curry’s you should be ashamed of yourselves, absolute theft 😡😡
At the very least you should be telling your staff to make sure the customer knows before they buy, if it was bought online there would have been no problem!! Please explain the difference and make it make sense.
Others please be warned, do not get ripped off like we have been 😡😡”
“CUR2453539063
I purchased a ASUS Zenbook Duo 14" 2 in 1 Laptop mid October away on a work trip. I was so busy that I had no time to use the laptop but only to purchase software I needed like office and antivirus.
I didn’t even realise my product was faulty and after the 30 day period I saw the second screen was warped and the keyboard was not sitting flat. I compared it to another product in store (same model) and knew I had a faulty product. I called and emailed Curry’s explainng the situation and asked for a replacement. I explained I was very busy and had no time to fully test the product and it’s such a unique laptop that I didn’t even realise it was faulty. Customer service said the 30 day period had passed and they cannot help but try to repair the item which will need to go to Asus for the repair. I explained I had purchased extended warranty with Asus and wanted to know if this would make a difference. I was advised to go straight to Asus because it would be quicker due to the fact that curry’s will have to send it to them.
Waited almost a month and Asus sent back the laptop with the same issue, no repair of the warped screen just replaced the keyboard. I was fuming with them and contacted curry’s because just as curry’s and Asus, they love making it seam like they know the law re: consumer rights act. I explained to curry’s that I was advised by customer service that this laptop would be repaired at Asus and told to send it to them directly as it would speed the process up. Under the consumer act, I have the right to request for a refund or replacement if a repair hasn’t been successful.
Store manager from curry’s says she will email me and never does. It’s been the worst experience and it’s the second time this has happened with curry’s. First time with a cooker that was faulty and not repaired; years ago and now recently with this laptop. John Lewis or other retailers are very helpful and care about abnormal circumstances because they do try to help and get the job done. Actually every other tech retailer I have dealt with has been worth the business. With curry’s it never is because their brand is weak and it’s clear that their business isn’t worth the time a day for any person who has an issue. Things are not black and white and problems like this are unique. People who deal with customers need to know what to do when something doesn’t go as straight as the procedure state.
I will never recommend, condone this company or do business with curry’s again. You’ll get ripped off if you’re faced with an issue. I have an expensive laptop that I can’t even use. My wife needed it for work and now we are stuck with a faulty product. Curry’s sends me to Asus, asus sends me to curry’s: the retailer but no one wants to help. Lazy staff who already have the answer No at the tip of their tongue who don’t listen or try to understand. Badly paid staff do not care about customers. Terrible company. I hate the day I ever made the decision to buy from curry’s.
I hope you lose even more market share because as a company, you’re already degrading.”
“Absolutely amazing young lady parvathy helped me out so so much, she explained to me what was my best purchase and explained the difference in everything I ask , a very pleasant young girl and I'm very happy with my purchase thanks a million parvathy for helping me out so much have a lovely Christmas 🎄”
“I am extremely disappointed with Currys' service. I placed an order and, just 30 minutes later, received an email stating that my order had been canceled without any explanation. The email also mentioned that no payment had been taken. However, when I tried to place a new order, my £300 eVoucher was declined due to "insufficient balance."
I contacted customer service, and they informed me that it would take 3-5 days to process the refund. This is completely unacceptable, as I now have to wait several days to use the money that is rightfully mine.
This experience has been frustrating, and I expected better from a company like Currys. They need to improve their communication and refund process to avoid putting customers through such unnecessary hassle.”
