“Morgan, Makal and Rohit from Carrickmines store made my experience so easy and enjoyable with help on an exchange and part refund. They were all so friendly and helpful I left with a smile on my face. Thank you.”
“Disgraceful company. Customer service is shocking. Received a cooker with something missing so can't use it. Didn't have a cooker for Christmas day. Can't get a refund. They are robbers. Look up the comments on Facebook and trust pilot and here. Do not order from Currys. Read reviews first is you don't believe me!”
“I ordered an item on the 13th of December and was told I would get the item by the 15th..today is the 24th and I still haven't received any status. .the item I ordered was supposed to be a gift...I contacted them through webchat, on the 1st instance I was told it would take 48hrs and since there was no response I contacted them again and this time they told it would take 3 to 5 days. How long do I have to wait to get my item..?? This was the worst service ever!!!”
“I ordered Nintendo switch on the 4th December for Santa present I thought it was sent from Ireland has the website is .ie turns out it’s a uk dispatch and now DPD uk lost the parcel because Currys gave them the wrong address even though all the information on my receipt is correct and a week before Christmas I have had to buy the item again in Smiths and now I’ve been told I have wait 14days for an investigation on the missing parcel even though the item never left the UK DPD sorting office. My advice is avoid currys online because the Irish stores are saying online is different to the web site so when they mess up you spend along time on the phone with no one who can do anything. Down 380euro waiting for them to investigate there mess up before I’ll get a refund”
“Would love to be able to say that they made me happy but far from it paid a visit to Currys in Liffey valley on the 21st of November to order an item was told it would be in that Thursday or the following Tuesday would get a phone call which never came so I called in to the store myself was told its in transit and would be There in 2 hours that I would get the famous phone call still waiting as I write this review tried to call them 3 times and all I'm getting is an automated robot would not recommend Currys to My worst enemy”
“The staff at Carrickmines in Dublin are…
The staff at Carrickmines in Dublin are useless. Items not in stock and staff haven't a clue.
Boycott this useless shop. There email is non existing , no reply
Over priced store stay clear”
“LIARS WITH 0 CUSTOMER SERVICE KNOWLEDGE!
I was given a delivery date and time slot then got a call to say they are 5 minutes away and after 90 minutes no one turned up and no one contacted me so I called numerous times and was finally told the van had broken down but the delivery will be made shortly.
I waited the entire day and called 5 times and was told the delivery is on its way but it never turned up and eventually I got a message to say the delivery will be made 5 days later.
I wasted my whole day waiting for a delivery which was never going to be made and now I have potentially waste another day waiting for the delivery again.
customer service team are in India/South Africa and other places and they have 0 skills and knowledge to deal with your enquiry so the whole process has been terrible.
I will NEVER order from these liars again and will use a more reliable and trustworthy companies in the future.
Bunch of lying deceitful plonkers to put it nicely!”
“They deserve minus stars - online headphone purchase. They are faulty I did an online return request 30th August got email cinfirming they will arrange return - got NOTHING. Since then I have been on the telephone and messenger every 48 hours each time i am promised DPD will email and arrange collection or at times I am told no ticket was arranged for collection and they will do now - never happens yet each time its the same response - do DPD actually collect items? incompetent custome care staff obviously reading a script who to nothing. I am waiting since 3 yesterday for a manager to phone me, no call yet. I WILL NEVER PURCHASE FROM THIS SHOP AGAIN, DID Electrical were excellent when I had an issue with my airfryer try them instead.”
“Absolutely terrible customer service. They are complete morons, do not answer questions at all, just email back (after a week or so (if you are lucky) with no new information or anything useful.
AVOID BUYING HERE, you will regret it!”
“I have never experienced in my entire life such bad customer service and an even worse repair service. I submitted my tv for repair on the 20th of June 2023, it is now the 6th of September and they still have my property. The tv was under 5 year warranty but I have continously been told that they are sourcing parts and will not do anything else until such time as they get those parts.. they will not give me a time frame of when this will be completed and I am just expected to wait indefinitely. I have contacted them twice weekly for 11 weeks with absolutely no help, on 7 occasions I have requested to speak to a manger or supervisor and have been told that none is available but a request has been put in for a call back, which will occur within 24_-72 hrs, I am still awaiting the first call back request made 6 weeks ago.. I have been lied to continuously, as I have been in contact with them on so many occasions I know the running of the place very well. It's laughable at this stage. They do not care that I have a family of 5, without a tv for 11 weeks. Do not purchase anything from this company, if you do, just pray it doesn't need repairing.”
“Wish I could give zero stars. Dreadful company to deal with. Won’t adhere to oven replacement which they legally have to. Have obtained engineer certification to say oven was faulty and they still will not replace the equipment. They even tried to say our contract was with the oven manufacturer and to take it up with them.
I wouldn’t spend a cent in this place again. I’d rather pay double the price and go with a reputable company.”
“None existing customer service, got delivered a faulty washing machine and one month later still got no help to solve this issue. Still waiting for replacement or refund. Never again will I buy in Curry's”
“AVOID THIS COMPANY AT ALL COSTS
I have had the worst consumer experience ever with Currys in terms of ordering a product on 17th March and at time of writing (March 30th) it not being delivered.
I wont bore people with the amount of hours back and forth with them on email, feedback forms and calls all to no avail.
The have no respect for customer care and when I demanded a full refund they advised it will take 21 days to launch an enquiry with the courier who stated it was delivered when it was not.
They have refused a refund until they can undergo an investigation and no apology for this was offered.
I will also be contact the consumer protection commission and other social media outlets as they are a disgrace.
I will never purchase from them again and am advising other consumers not to deal with them
Please spread the word not to expect customer service from Currys and if you had a bad experience like so many others put it online
The other reviews here should also be read as well of customer reviews elsewhere
Date of experience: 30 March 2023”
“Currys is scamming customer by selling Kenwood dishwasher that doesn't work beyond I year exactly after the warranty. Currys customer service is poor.”
“We had a dishwasher delivered and installed today. We paid for the installation service and what a fantastic service it was. The installer was fantastic. He removed an integrated dishwasher with difficulty which was in place for 20 years and he did not leave until the new dishwasher was perfectly installed and operating correctly. First class job, thank you”
“Tried to return a carpet washer vaccine that simply does not work efficiently - First person who answered after a considerable wait !!! Had problems with English and was extremely hard to understand ! They put me through to someone else who also seemed to have problems understanding what I was saying.! ? All I wanted to know was how do I return a product ordered on line ? The second person not only could not answer my question he had difficulty answering any question so he just cut me off ! Will most likely never use currys again as you can’t get through to anyone without a considerable wait plus the people whose job it is to advise you can’t so just cut you off !! The third call and person seemed more efficient ! However after explaining we do not want another product we want a refund so we can buy somewhere else , she gave me the phone number of the manufacturers ! So not much good at all ,(they were shut ) ! I explained I did not want another one 3 times I want a refund !! So now we take it back to currys as it’s impossible to get any sense out of the people who are in their call centres. !”
