Went into the Galway Terryland shop yesterday afternoon to buy a laptop for my daughter. After choosing a model and wanting to see it in action, I tried in vain to find a sales assistant to help. I asked a guy with a Samsung shirt on who was typing at a computer if he could assist me when he was free. He told me he worked for Samsung not PC World so was unable to help. After standing around for another ten minutes, I asked a sales assistant who was passing if she could help me when she was finished with her current customers. She told me she did not work with laptops. When I asked in an exasperated tone if anyone was available to help, Mr. Samsung came rushing over and accused me in an agressive tone of voice of being aggressive to the sales assistant. This reduced my 14 year old daughter to tears. Looking down through the other reviews, this shop seems to excel at shockingly bad customer service. Having bad after sales service is one thing but having sales assitants being aggressive towards customers and their children is a new low. From experience, this type of experience usually stems from bad store management management.