Anonymous
Absolutely awful experience with Currys. I went into a store to look at fridge freezers for my new home. I explained to the staff member that it would be a couple of months before I could receive delivery as the house was being built; she told me that was fine. I paid in full. Unfortunately construction was shut down shortly after due to covid so my house was delayed. I received a text every now and then with a new delivery date but each time I rang Currys customer service and (after a bit of an arduous process trying to get through etc) got them to push back the delivery. All fine and no mention of an issue. I received a missed call from the store itself two weeks ago on a Sunday; I called the number back but there was no answer. I figured if there was anything important they would have left me a voicemail so I didn't think any more of it. Heard no more until yesterday, when I received a snotty voice message from a staff member in the shop advising me that they had tried to call me a few times without success and that they needed me to come in to the shop so they could refund my cancelled order. If they didn't hear back from me within "24-48 hours", they would refund me via a gift card in the post. I rang them back immediately and was told that they can no longer provide the item. I explained that I had paid for it in full and asked how they now cannot provide it; she could tell me only that they won't get any more of the fridges and they don't have one held for me. She told me the cancelled order is causing a system error for them and so I have to come in to the shop as they can't refund me without having my payment card there in person. I explained that I don't live in the county I had been in when I purchased it in and, due to covid restrictions on inter-county travel, I can't get to the shop for at least two weeks. She told me they wouldn't wait that long and would put the price on a gift card. I stated that under no circumstances did I want it on a gift card, I wanted the fridge I had ordered or my money back. She offered me the display model at a reduced price as an alternative. I arranged for a family member to go to the shop to collect my refund in cash, and I asked them to look at the display model while there, as I would have taken it if it was in good nick. It had a large scratch on the front, which hadn't been mentioned when I was offered it over the phone. My money was refunded but there was nothing by way of an apology or any effort towards goodwill- so basically the store had my €1400 for four months and made me feel like a nuisance when THEY had to cancel my order and refund it. I've heard a lot of bad about this company but can't believe that paying in full for something doesn't hold it for you, or that at least someone couldn't have given me a call to say they were running low on stock, something. The attitude is dreadful and the nonsense about how they tried to call me so many times, I don't believe. Also, my email address was also on my order and no one tried that! I will never step foot in a Currys store again, I can only caution people not to trust them!
5 months ago
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Currys PC World IE has a 1.32 average rating from 73 reviews

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