I ordered a new MacBook at the end of February, and it was delivered within a number of days. However, it was faulty and had to be returned, which the company said was no issue, and was hence collected by dpd the following day. I was assured that I would get a new laptop sent out as soon as the old one was back in the warehouse and verified as faulty. However, a week later I learned, through contact with customer service, that they could confirm that dpd had taken the laptop off me, but could not confirm that it had been returned to the warehouse. Effectively dpd had lost the laptop. Every time I contacted customer services after that I was informed that the company was conducting an investigation to try and find the laptop that had been lost before sending me a new one, even though it was not my fault that the laptop had been lost. This continued for three months, with multiple calls and emails to the completely unhelpful customer services department. Finally, when shops reopened after lockdown, I went to talk to the employees in the carrickmines store, and they agreed that the delay in me receiving a replacement MacBook was completely unacceptable, and they attempted to advocate for me. However, they too had difficulties getting straight answers off the online sales department. It was only when the manager of carrickmines got involved that things started to happen, and eventually, little over three months after I had returned the original faulty laptop, I received a new one in the post. No apology from the company or attempt at compensation for what they had put me through
3 months ago
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Currys PC World IE has a 1.32 average rating from 73 reviews

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