I just spend 2h talking to customer service, 7 out of 8 people i spoke to were very nice but just keep telling me "i will transfer you to different department" got transferred 8 times each time i had to explain what's wrong and give all detsils (reciept no., branch no. Date of purchase etc.) Over and over again... 3/4 of the times the transfered my call it got disconnected so had to start all over again... you can't hear them at all over the phone so i think they might have to fix their own "technical issues ". after 2 hours they told me i have no insurance so there is nothing they can help me with. i bought the tv only 4months ago and its just a matter of a remote not connecting with tv but the issue was to big for them to deal with.