Absolutely disgusted. Went in store, assistants spoke to me like I was a child then tried to sell me all sorts of things I didn't need or want. Left feeling deflated and insulted. Went online to look for myself and found what I wanted for much less than the item the man In store was pressing me to buy. Bought a laptop for 350 and payed for additional care ontop. Three weeks in it dies and never comes back on. I send it back, they tell me the wrong collection date so I wasn't ready for them which thoroughly annoyed the delivery driver. I then get a text three days later to say its on its way back but when I phone to ask for a tracking number they tell me it hasn't even been checked by the tech team yet. The message was a mistake but I will get another message when it's on its way back with a tracking number. Then in the same phone call they tell me that it will be a new laptop because mine was too damaged. How do they know if it hasn't been checked by the tech team yet? I let it slide. Two days later I get home from work having been out of the house for 9 hours and the laptop is just sat on my front doorstep! No email or message to say its on its way. It obviously hasn't been signed for! No one was in! I take the laptop inside and it's completely flat battery. When I eventually am able to turn it on, the speakers is blown and it's lagging so much the videos on YouTube sound like they are playing in slow motion. It's obviously not new and what's more I cant use it. I payed £350 outright for a new laptop so I could study for college. I bought it in advance so I'd be ready for my course. I'm two weeks in and I'm already being told they are thinking of giving my place to someone else as I can't study without a laptop and I'm getting behind. The course is going to cost me £8000 that I will still have to pay! They won't let me collect a new one from in store once they have recieved this broken one and they are telling me it will take 5-7 working days before I can get a refund to go and buy one elsewhere. What a joke.