Non-existent Customer Service - utter liars.
I bought a HP laptop online, last September, for our daughter starting college. At the end of January the charger stopped working so I brought the laptop into Currys Waterford on February 11. The staff were immensely helpful in this store and contacted the Technical staff in the UK who promised to dispatch a replacement charger and it should be with me the following week. It never arrived! In the meantime staff in Currys Waterford, who were embarrassed to say the least, supplied me with a second-hand charger to keep the laptop going. I contacted the Customer Service section by email and following apologies they promised that another charger would be dispatched. Charger number 2 never arrived! Contacted Customer service again; more apologies and a sincere promise that another charger would be dispatched. Yes, you have guessed correctly - charger number 3 never arrived! What a shameless pack of liars; I can only conclude that it is Currys.ie company policy to lie and lie repeatedly to customers in the hope that they will eventually give up and go away because Currys.ie have no intention of honouring their warranty obligations, which is a breach of consumer law. Interesting that Currys.co.uk review rating is 3.7/5 while Currys.ie review rating is 1.5/5 - what does that tell you about Currys attitude to its Irish customers? Just avoid shopping with this company or you could have the same diabolical treatment as we experienced.
However, this is not the end of the matter.
1 year ago
Currys PC World IE has a
1.4
average rating
from
136
reviews
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