They deserve minus stars - online headphone purchase. They are faulty I did an online return request 30th August got email cinfirming they will arrange return - got NOTHING. Since then I have been on the telephone and messenger every 48 hours each time i am promised DPD will email and arrange collection or at times I am told no ticket was arranged for collection and they will do now - never happens yet each time its the same response - do DPD actually collect items? incompetent custome care staff obviously reading a script who to nothing. I am waiting since 3 yesterday for a manager to phone me, no call yet. I WILL NEVER PURCHASE FROM THIS SHOP AGAIN, DID Electrical were excellent when I had an issue with my airfryer try them instead.