I purchased a Lenovo Tablet late December 2023 which turned out to be an unwanted gift. I contacted Currys Customer Services and was told I would receive an e-mail from DPD regarding collection within one hour. Two hours later I contacted them again and was told by another staff member that they had no record of me ever contacting them concerning a refund. I was told I would be contacted the next morning. I heard nothing and the next afternoon I rang again. This time I was allocated a case number and advised of a DPD home collection reference. DPD collected from my premises the next morning and gave me a tracking reference. This clearly showed later online me that the item was delivered back to Currys in Dublin the next morning. After a few days I queried why I had not heard anything and was told by customer services that they had no record of my returned item ever having been scanned back into stock and would need to investigate. I contacted DPD and was advised the name of the person who signed their receipt when the tablet was returned and also that they could easily provide Currys with photographic evidence of the item placed in a Currys Returns Trolley. I forwarded that information on but was informed they still had to fully investigate. I then informed them of my dissatisfaction with this whole matter and threatened to contact my family solicitor. The next day I received an e-mail advising me that my order had been cancelled and a full refund issued. I had the full amount paid back into my bank account the next day and presumed that was the end of the matter. Today I have received an email advising me that a full refund has again been approved and I could expect to receive the full amount (less postage) back into my account over the next 5 working days. I will now have to contact them again in the morning and let them know I have already received my money back. The whole situation has been an administrational disaster. I have been a prolific customer with Currys over the past few years purchasing well over €2500 of items but unless some sort of goodwill gesture is made by them concerning this fiasco then I will neither recommend them or buy from them again. I communicated with them via email, telephone and live chat concerning this.
2 months ago
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Currys PC World IE has a 1.4 average rating from 136 reviews

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Alice, Customer Support

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