Care and Repair scheme is a scam, took my three month old printer to be repaired and they never sent it back, never sent me a voucher, I've had to complain to the CEO to even get a response. I explicitly said that I just wanted a refund at this point as I'd had to buy a new printer, and they finally (two weeks later) sent me a voucher without responding to any Comms except my email to the CEO to ask for my info. They are legally required to refund if asked due to the faulty products but are ignoring this. Genuinely shocking company I wouldn't recommend to my worst enemy