Good Afternoon, I would like to let you know about the appalling service I have just received from your Eastbourne branch, I normally use your Brighton branch but due to gay pride being on and roads closed I was unable to get there. I was looking to purchase a new smart television so my wife and I went to your Eastbourne branch to have a look. We found the television we liked and scanned the code that was shown on the television screen for more information. . The link on our phone showed us what we needed to know and the price was £329 for a 55” Hisense TV, we decided this would be perfect for what we were looking for. I called someone over to help and find out if it was in stock and luck would have it was. He then told me it was £399, I then scanned the link again in front of the assistant and showed him the price and he told me that was for a different TV!!!!!! Not sure how as I had just scanned the link from the TV on display. He then told me it was an error. I am a group manager for a large main dealer garage so I know a little bit about consumer law. I did mention that I would like to purchase it for the £329 that it was advertised for. He went off to get the manager Simon who proceeded to tell me that he was not willing to sell it to me for your advertised price as it’s not the correct TV. I then asked him if he was refusing to sell it to me for the advertised price and he refused and told me he would remove it from the shelf and then I wouldn’t be able to buy it. If one of my managers spoke to any of our customers like that, they wouldn’t be a manager at my company for very long. I look forward to your feedback on this situation. Kind regards Paul Haworth