I have purchased a keyboard & mouse which turned out to be faulty. I emailed details of the fault on the 26th March and 5 emails since. Got 1 response stating the following "Thank you for your email dated 8th April 2020. Please accept my apologies for the delay in this response.". Completely ignored the fact this was a flow on email for my emails on the 25th March and 03rd April. "I'm sorry to learn of the issue you have had with this item. In this instance should there be no fault with the item and the issue is down to preference we would not be able to offer a return of the product as per our returns policy." I clearly outlined in the email the goods were faulty and wanted to return it. No follow up since. A complete joke for customer service.