Roof blow off in a storm said it would take two weeks to send someone out. If I had repairs done they wouldn't pay out. I requested a drone while we did patch work to stop my house getting water damage. Then I was told I wouldn't get anything because if wear and tare. I asked to see this evidence I was fobbed off for a couple of months. Then eventually I got an email saying it was going to be requested. Got a phone call saying they Ave seen the photos and sending me a letter with the photos I requested. But would like to offer me 250 pounds compensation for lateness. I asked if this would effect my claim and was told no. So now I'm waiting for this letter to see what else it says. Its been a night mare so far cost me lots to replace my roof and had to get a loan to pat for the work.