“SCAMMERS
They are so clever, they make you believe your money is safe, especially by using Uphold to transfer sterling to bitcoin then transfer bitcoin in to Investiva Account.
Your manager will appear to be your best friend for months but it is ALL a lie.
I lost every penny I thought I was investing and they still tried to get more from me.
They are not based in UK, they are not registered with FCA.
Uk banks can’t help get your money back as you used Uphold. I feel a total fool-PLEASE avoid!! Notwithstanding my efforts to address the problem, I was caught in a discouraging loop that exhausted my resources. I made the decision to notify A I X A L T D . C O M of the situation since there is not much I could do. They were incredibly helpful; they acted fast and put forth a lot of effort to get my money back”
“Don’t work with this company. They say anything to get you in the door then you’re on your own (salary, changing start dates, starting without contracts, not giving you work equipment, changing overtime and hybrid without discussion to name a few).”
“My husband and I have used Staysure for years(Annual Travel Insurance)
Unfortunately my husband took critically ill and was in hospital 8weeks.
The first day I spoke with Staysure and also Jet2 .
Jet2 were exceptional they gave me the details to submit to Insurance company called Davies Group.
The situation I was in was awful as he was so very ill.
I notified as requested asked for paper version to be sent this was only because during all this our account was compromised.
Papers came in and 1 document asked for our GP to fill out form.
As husband was in hospital I gave it to the consultant as he /she knew his problem I then had an email saying this wasn't acceptable.
I said a consultant is a highly trained professional and knows exactly the issues and how he is going to be treated.
Passed from pillar to post the decision was that they would allow consultants medical form but now they wanted a no show form from Jet 2 I said this was submitted however they said they couldn't open it.
I then went back to Jet2 and girl said no problem and re Sent to me however yet again they say it won't open.
My son in law is IT expert and laughed said it was obvious to him someone didn't know how to open email.
I then had to go back to Jet 2 and tell them they just can't understand who would delay this.
During this time and up till present day I have received in total 16 emails.
One of the reasons is that they don't go to the office that spoke with you and come back saying they will respond 5/7 days meanwhile you send more relevant info and it gets added on and on.
I have never ever had issues like this with any business and probably because never claimed holiday insurance that's the reason to truthful.
I call emails to me nothing short of being harassment.
I would like you to refund only whats due after all its 1 weeks holiday which should have been in Greece .”
“I paid for installation and recycling of a replacement dishwasher via British Gas. The new washer was delivered but no installation or recycling took place. Apparently the installer was not qualified to handle the electrics. No idea why. Dreadful service.”
“USAA customer. Assigned by USAA to Davies-North America following extensive hail damage to home and auto on May 25th 2024.
Will not even address auto problems.
Pointed out items to adjuster during home inspection, he took photos. Did not include some of these items on his report.
Assigned claims adjuster does not answer telephone, has not called me despite multiple requests. Communication PORTAL via USAA website is next to useless. Questions go unanswered. Requests for assistance go unanswered.
Items adjuster did place on his estimate in some cases are just wrong. As an example the amount of facia damage by hail on my home is incorrect. I have more lineage feet of facia damaged than their estimate.
If USAA is shooting for a low bar by using this company I think they are succeeding.”
“I had to claim for a replacement car key and my insurers use Davies group for this. I was given an address and claim number and told to send all original documents off to them so they can process my claim. All sent, no reply. No phone number available so i emailed through the website, no reply. So I sent another letter, no reply, and another email, no reply.
It is safe to say that there is no point with this lot. If you want to insure something you need to at least be able to contact someone to make a claim. It's basically a scam company who offer a third part service to larger insurers and then don't have to take the flak when they don't reply as the larger company will get all the hassle.”
“I had never heard of this company, until my wife had to make a claim, due to water damage to a house. There are many companies within the group, but the one I am dealing with is a claims management company who act on behalf of Ageas Insurance Ltd. I have found them to be very inefficient, with very poor communications, long delays, failures to comply with the DSAR request timeously, information not forthcoming, established lies and incorrect facts in the 1st loss adjusters report, phone calls edited, basically everything to ensure their client doesn’t have to pay out on an legitimate honest claim. Initially they indicated they would pay out, but then took months to officially state in writing they wouldn’t. Meanwhile the damage to the property had got worse and more costly! I have taken the case to the FOS. It seems to me Ageas Insurance Ltd take your money and use The Davies Group to assist them in not paying out when a genuine claim is used. I have no doubt by using them they hope the claimant will just give up due to the stress, time required etc. This has been going on for nearly a year and I can only advise to not ever use Ageas Insurance Ltd and the Davies Group, as they will do everything NOT TO PAY. AT ALL COSTS AVOID.”
“I sent log book and ins. cert to Davies @ co last April (Via RAC for new key). They (or the man dealing with it) was found to be totally inept, was rude and constantly told lies. I am still waiting for my log book and ins cert to be retured. I cannot sorn my old car without these.”
“you... what went wrong; via Advance Insurance brokers, I had a policy covering excess payment fees. Davies Group are abismal, liars, incompetent, prevaricaters, the list goes on...
And like all the other people I have read reviews from, I have had every stumbling block possible thrown in my path by these charlatans. I have insisted that Advance Ins Brkrs. remove this shark infested company from their shelves.”
“I decided to invest in a company that promised me a 100% guarantee of their services and the potential to make a significant profit. However, I encountered an issue when they requested an additional payment via SMS that I was unsure about. Fortunately, a friend introduced me to Spectrum-Crest, a reputable company that I reached out to for assistance. Thanks to their help, I was able to recover my savings.”
“AVOID AT ALL COSTS If you want a speedy repair on your phone I would strongly avoid this company very quick to take your money but absolutely useless when it comes to making a claim they seem to change 3rd party repairers all the time and well this new one are even more useless than all the old ones they question you and how your phone has broken take 7 days to get back to you then you are made to wait another 3 days for details on where to send your device I am still awaiting that hence this review god knows how long they will actually take to repair my phone screen perhaps another 14 days AVOID AT ALL COSTS
UPDATE
YES HERE WE ARE ON THE 15/9/2024 STILL NO PHONE SUPRISE SUPRISE FOR A REPLACEMENT SCREEN TAKING NEARLY 3 WEEKS WITH THEIR REPAIR CENTRE RUNNING AT NORMAL CAPACITY AS STATED IN MY EMAILS SEE BELOW
We are currently within normal capacity and are not expecting any delays in handling and processing your device
THEIR OWN WORDS
MY DEVICE WAS MENDED LAST WEDNESDAY 11/9/2024 APPARENTLY
I EMAILED YOU YESTERDAY TO SAY WHERE ON EARTH IS MY PHONE AND I THINK THIS SORT OF WAIT TIME IS UNACCEPTABLE AND WAS LIED TO SAYING MY PHONE WAS SENT OUT TO ME ON 11//9/2024 TOTAL LIE AS I DONT HAVE IT AND SUPRISE SUPRISE THE TRACKING LINK YOU SENT ME SAYS THEY ARE EXPECTING IT WHY LIE TO ME SAYING IT HAS BEEN SENT OUT TO ME WHEN IT OBVIOUSLY HAS NOT SO IF YOU DECIDE TO POST TO ME ON MONDAY 16/9/24 I WILL NOT RECEIVE IT TILL 18/9/24 MAYBE IF IT EVEN GETS SENT OUT SO MY FACTS ABOVE ON FIRST REVIEW PART OF I WILL BE WITHOUT A PHONE FOR 3 WEEKS WILL BE CORRECT
DO NOT TAKE OUT ANY FORM OF INSURANCE WITH THIS COMPANY ESPECIALLY MOBILE PHONE INSURANCE AS THEY ARE A COMPLETELY INCOMPETENT COMPANY THEY ARE QUICK ENOUGH TO TAKE YOUR MONEY FOR YEARS BUT WHEN IT COMES TO WHAT YOU ARE PAYING FOR THEY DO NOT FOLLOW THROUGH IN A SATISFACTORY MANNER IN THIS DAY AND AGE IT IS VERY VERY INCONVENIENT TO NOT HAVE MY PHONE FOR 3 WEEKS BEARING IN MIND AFTER PUTTING MY INITIAL REVIEW ON HERE I HAD A TELEPHONE CALL STATING THIS REPAIR WOULD BE TREATED WITH PRIORITY AS THEY WERE NOT SURE WHY IT HAD ALREADY TAKEN A WEEK (then) TO EVEN GIVE ME DETAILS ON HOW TO GET MY DEVICE TO THEM WHICH YOU HAVE TO WAIT FOR THEM TO GIVE YOU ACCESS TO A PORTAL FOR MY CLAIM INFORMATION
IF THIS IS BEING TREATED WITH UPMOST PRIORITY I HAVE NOTHING MORE TO SAY APART FROM PLEASE SEND ME MY PHONE BACK
AND TO EVERYONE THAT READS THIS IF YOU ARE STILL CONSIDERING GOING THROUGH THIS COMPANY DO NOT DO IT
YOU HAVE BEEN WARNED !!!!!!!’
UPDATE 17/9/24
STILL HAVENT GOT MY PHONE BACK APPARENTLY ITS MISSING NOW BUT IT IS ALL ROYAL MAILS FAULT !!!
Update 20/9/24
Still no phone it’s not Royal Mail fault as they haven’t even received it it has been stolen by someone in this scam company someone somewhere has a lovely brand new phone worth £1300 no help at all email address they have put on their reply to me is invalid suprise surprise
AVOID THIS COMPANY AT ALL COSTS”
“Davies will not pay your provider until they have worked 90 days without pay. They put you through so many obstacles for life insurance that you paid into for you to pay your provider. They do their best in avoiding paying out. This has been a horrible experience.”
“I unfortunately lost my apple watch on a short break (respite as I have a very sick partner). I have sent you all the information you need, plus the £50 excess.
Today I have received an Email telling me you will not honour my claim as my friend and colleague ordered the watch for me using his Amazon Prime account.
The name on the invoice was he’s name obviously as it was his account but the delivery address was MINE
The watch was added to my Apple account (which I have sent proof)
I spoke to a “Rob” today who promised to send my claim details to a gadget team manager but I feel your company will not adhere to any promises you make
How many more excess amounts do you receive and then refuse to help with claims
My watch is so important to me as it is contact with my partner while I have to work (we are not allowed to use our phones) but I dont suppose you care about things like that 😢”
“Do not deal with this company!!!!!! They are rude, condescending and make everything you need as difficult as possible. I was left m for 5 months after the ripped out some damaged plaster with no communication at all. They Are dismissive of any criticism. Avoid at all costs !!!!!!”
“Made me rung through lots of hoops regarding my modest claim of £47 and the. When I eventually provided everything they told me it was less than the policy excess. The level of policy excess was not visible on the policy documentation and why didn’t they tell me that at the outset to avoid all my wasted time and effort. AVOID”
“Worst experience ever ... rude staff who come up with the most illogical and irrelevant reasoning to avoid paying out ... after raising all the valid points they have the audacity of emailing me stating that my claim has been rejected ... please avoid them if you don't want to loose your hard earned money.”
