“Made a claim, had someone out to look at the electrics that told us there was actually nothing wrong. They were great. However, then we received a letter charging us £350 for confirmed damage to the electrics due to water and threatened to take legal action if we didn't pay. After many calls to the company and zero updates or contact from them, they finally dropped it and said we didn't Have to pay. I'm sure many people, especially more vulnerable people would have paid the £350 due to the fear of them taking legal action. Scam artists, beware.”
“Do yourself a huge favour and avoid this company like the plague. I can’t tell you everything that has happened as I’d be here a week, just know I’ve called both Davies Group 23 times so far and they still can’t get my working phone back to me. They will lie and tell you things you know to be untrue. I’ve been promised my phone back no less that 5 times now and still no working phone. It went in for repair of a charger port and they said it was uneconomical to repair, I asked for my phone back and they said it had been scrapped. They eventually sent a phone back to me with a broke screen. It’s been exactly a month since I sent it away for repair and I’ve had zero communication from Davies Group and I’m still without a phone.”
“I'm reiterating what many people are saying about this company, I am currently dealing with them now through a no-fault road claim and 5 days later I'm still without a vehicle.... AVOID”
“Absolutely the worst company I have ever dealt with. They don’t answer phone calls, messages through their own app, Nothing and I mean nothing. Countless phones calls messages emails. They just need to shut down, better business bureau needs to shut them down.”
“Our daughter unexpectedly passed away 2 weeks before our holiday. We cancelled and claimed through our Insurance. They never responded within the five day response period, asked for documents twice, didn’t keep us updated at all, just a standard “we will respond in 5 days” text and when I phoned to say we will be putting in a complaint, I was told immediately that I could have the insurance refund that day. I have no doubt it would not have happened if I hadn’t phoned them. Insurance is not a free service, I paid for it, and is only deemed any good until you have to use it. I am still awaiting the refund. A very poor service. I would check who the underwriters are in future, as I was insurance with a 5star company, and did not receive 5 star treatment. Clearly the death of our daughter did not rate that service. There was no zero on the star grade.”
““They seem to have turned from +ve to -ve very quickly. it's been from one setbacks to the other. I don't want any constraint from my wealth so I have chosen solely VISTATRACK.NET to be it's custodian, they really tried another to help me get back my lost money.”
“The worst service. I spoke with both Simon and Hussain. Their level of communication was zero. Simon was very rude when answering the phone and Hussain got the insurance order completely wrong. Neither has any customer service experience and could not be bothered to help in the slightest. I was also told by Hussain that the managers don’t want to accept customer calls.”
“Happiness and Joy can't express exactly how i feel now after recovering all what i lost to this investment scammers who took everything from my retirement savings, I was even so scared to tell my children about it for almost five months, not until i met my highschool mate at the bus station near the metro downtown and discussions led me to mention my problem and she gave me solution to it. She introduced me to TheresachinRecovery INC, these guys here at TheresachinRecovery INC gave me a very amazing and professional support after contacting them with Email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m
Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 they helped me do my recovery and i got everything back even with a little extra due to the rates/inconveniences. If anyone here has the same issue, do not hesitate to reach them. Remain Blessed!”
“Avoid at all costs this company makes any claim very difficult and will try anything to avoid paying out they should be struck off not to be trusted!!!!”
“SCAMMERS
They are so clever, they make you believe your money is safe, especially by using Uphold to transfer sterling to bitcoin then transfer bitcoin in to Investiva Account.
Your manager will appear to be your best friend for months but it is ALL a lie.
I lost every penny I thought I was investing and they still tried to get more from me.
They are not based in UK, they are not registered with FCA.
Uk banks can’t help get your money back as you used Uphold. I feel a total fool-PLEASE avoid!! Notwithstanding my efforts to address the problem, I was caught in a discouraging loop that exhausted my resources. I made the decision to notify A I X A L T D . C O M of the situation since there is not much I could do. They were incredibly helpful; they acted fast and put forth a lot of effort to get my money back”
“Don’t work with this company. They say anything to get you in the door then you’re on your own (salary, changing start dates, starting without contracts, not giving you work equipment, changing overtime and hybrid without discussion to name a few).”
“My husband and I have used Staysure for years(Annual Travel Insurance)
Unfortunately my husband took critically ill and was in hospital 8weeks.
The first day I spoke with Staysure and also Jet2 .
Jet2 were exceptional they gave me the details to submit to Insurance company called Davies Group.
The situation I was in was awful as he was so very ill.
I notified as requested asked for paper version to be sent this was only because during all this our account was compromised.
Papers came in and 1 document asked for our GP to fill out form.
As husband was in hospital I gave it to the consultant as he /she knew his problem I then had an email saying this wasn't acceptable.
I said a consultant is a highly trained professional and knows exactly the issues and how he is going to be treated.
Passed from pillar to post the decision was that they would allow consultants medical form but now they wanted a no show form from Jet 2 I said this was submitted however they said they couldn't open it.
I then went back to Jet2 and girl said no problem and re Sent to me however yet again they say it won't open.
My son in law is IT expert and laughed said it was obvious to him someone didn't know how to open email.
I then had to go back to Jet 2 and tell them they just can't understand who would delay this.
During this time and up till present day I have received in total 16 emails.
One of the reasons is that they don't go to the office that spoke with you and come back saying they will respond 5/7 days meanwhile you send more relevant info and it gets added on and on.
I have never ever had issues like this with any business and probably because never claimed holiday insurance that's the reason to truthful.
I call emails to me nothing short of being harassment.
I would like you to refund only whats due after all its 1 weeks holiday which should have been in Greece .”
“I paid for installation and recycling of a replacement dishwasher via British Gas. The new washer was delivered but no installation or recycling took place. Apparently the installer was not qualified to handle the electrics. No idea why. Dreadful service.”
“USAA customer. Assigned by USAA to Davies-North America following extensive hail damage to home and auto on May 25th 2024.
Will not even address auto problems.
Pointed out items to adjuster during home inspection, he took photos. Did not include some of these items on his report.
Assigned claims adjuster does not answer telephone, has not called me despite multiple requests. Communication PORTAL via USAA website is next to useless. Questions go unanswered. Requests for assistance go unanswered.
Items adjuster did place on his estimate in some cases are just wrong. As an example the amount of facia damage by hail on my home is incorrect. I have more lineage feet of facia damaged than their estimate.
If USAA is shooting for a low bar by using this company I think they are succeeding.”
“I had to claim for a replacement car key and my insurers use Davies group for this. I was given an address and claim number and told to send all original documents off to them so they can process my claim. All sent, no reply. No phone number available so i emailed through the website, no reply. So I sent another letter, no reply, and another email, no reply.
It is safe to say that there is no point with this lot. If you want to insure something you need to at least be able to contact someone to make a claim. It's basically a scam company who offer a third part service to larger insurers and then don't have to take the flak when they don't reply as the larger company will get all the hassle.”
“I had never heard of this company, until my wife had to make a claim, due to water damage to a house. There are many companies within the group, but the one I am dealing with is a claims management company who act on behalf of Ageas Insurance Ltd. I have found them to be very inefficient, with very poor communications, long delays, failures to comply with the DSAR request timeously, information not forthcoming, established lies and incorrect facts in the 1st loss adjusters report, phone calls edited, basically everything to ensure their client doesn’t have to pay out on an legitimate honest claim. Initially they indicated they would pay out, but then took months to officially state in writing they wouldn’t. Meanwhile the damage to the property had got worse and more costly! I have taken the case to the FOS. It seems to me Ageas Insurance Ltd take your money and use The Davies Group to assist them in not paying out when a genuine claim is used. I have no doubt by using them they hope the claimant will just give up due to the stress, time required etc. This has been going on for nearly a year and I can only advise to not ever use Ageas Insurance Ltd and the Davies Group, as they will do everything NOT TO PAY. AT ALL COSTS AVOID.”
