i bought a bag but the color did not match what I had seen online, and I tried to make an exchange for a color I had seen in person and felt would suit me better, but the people who reached out were pretty curt with their response and did not give me any alternative resolution to my issue or try to find any other way to help. I wasnt asking for a refund, just a simple exchange, so I could at least justify the amount spent with how much use I would actually get out of the backpack. This was my first time shopping with this brand, but with how inflexible they seem to be I don't think I'd recommend it to anyone else. especially since its only online and we wouldnt have any way of seeing the product in person or have any ease of return/exchange