Customer service with Day Owl is HORRIBLE. I ordered a slim backpack but it turned out to be too small to fit my work supplies in. I have emailed them multiple times to ask if can exchange it for a larger size, and have not heard back from ANYONE. They also advertise that they have a live chat available, but I haven’t been able to utilize that feature at all. I am extremely frustrated and disappointed with this company, and will not be ordering anything from them again.
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