Appalling service & a litany of disaster. No contact from conveyancer for over 4 months despite all documents being provided by me within a couple of days of engaging their services . All my e-mails received an automatic response that the conveyancer was on leave even though the date for return to work had been exceeded. While that message was eventually changed, the lack of response continued. Telephone messages were not responded to. Ultimately, the buyer contacted me directly to find out what was happening and whether everything had fallen through. The buyer's solicitors had received no papers from DC Law. I eventually had to contact the estate agent to get it to put pressure on as they had recommended it as their preferred supplier. The excuses given ranged from working from home with no access to a photocopier, the files were too big to transmit, the PC had not signalled that the files had not been transmitted, no access could be provided to DC Law's IT system even with client permission so that they could download the documents directly. There was no response to the suggestion that I could have been asked to provide them on paper and sent them by post which would have taken less than 4 (by then 5) months. When the documents were eventually photocopied and sent they were incomplete and some weeks later had to be resent. For one document theoretically sent to the buyer's solicitor giving replies to questions, a blank document was uploaded to me via DC Law's IT system so that I still do not know to this day whether a reply was actually sent. The IT system was rarely updated so that estimated conclusion dates were often months out of date. Documents relating to identity etc were still shown as being unchecked on the date of actual conclusion. Documents relating to a separate purchase were uploaded to the IT file for the sale. Calls and e-mails from the conveyancer that should have related to the sale were devoted to the purchase. Letters uploaded to me from DC Law referred to enclosures that were not enclosed. Conclusion dates came and went with no news. Even contact with the conveyancer's supervisor and subsequently with the supervisor's hierarchical superior led to no change. While I appreciate that the coronavirus and tax changes have complicated matters, we have all had to adjust and keep our businesses operating smoothly (for all that for some there has been Brexit too) to avoid losing clients except, apparently, DC Law. I find it difficult to believe the over 80% satisfaction rating on trust pilot given the number of experiences similar to mine relating to DC Law on a number of other sites which makes me wonder about flagging!