AVOID AT ANY COST. The most unprofessional firm I've ever dealt with. An utterly frustrating lack of communication for our sale, which was meant to be the most straightforward - no chain to a first time buyer. Yet, it's been almost 4 months (since the 3rd of March) and we don't even have an exchange date. We haven't heard from our case handler for two weeks. All the emails haven't been answered, numerous calls are ignored as well. And yesterday we received an OOO from our case handler (which is hard to believe with the stamp duty deadline approaching) with only a generic phone answer and no specific person to contact. I'm just speechless and appalled. If only I could to give nil stars...