Offer accepted 30th March 2021. Now, some 4 months later, I still haven't exchanged with my buyers. There is no onward chain and they are 1st time buyers. The property sold is on a sub 5 years old estate; the transaction here should have been remarkably simple and straight forward but it has been anything but. At this point in time (3rd August 2021) DC Law have just stopped communicating entirely - not even Purple Bricks can get hold of them on their special hotline; it's like they've gone bust, perhaps they have? My help 2 buy valuation that has already been extended will now expire before completion which means I will now have to pay for it to be re-done and wait even longer. Now they're actually costing me money too as well as causing untold stress. I can honestly, hand-on-heart say, that I have never experienced such terrible communication and bad service in my 40+ years, and I feel almost 100% powerless to do anything about it, and that is why I am writing this review here as it is about all I can do. The root cause of the issue is, I believe, that I decided to let Purple Bricks suggest I use their recommended conveyancers. This firm (DC Law) is doing the Purple Bricks brand no good whatsoever. I should have paid the ~£300 that Purple Bricks's Ts & Cs said I would have to if I wanted to instruct a different conveyancer upon offer acceptance (because I deferred my fee rather than paying it up-front) – not that I was told this at the time of course, the agent conveniently left that critical piece of information out! My advice for anyone who has used, or is using, Purple Bricks to sell is to steer WELL CLEAR of their recommended conveyancing firms, instead pay the £300 to get out of it if you've deferred your fee and instruct a conveyancer that actually communicates with their clients and will work with you on your transaction rather than what appears to be against you. Finally, there is a lot of stock put into their eWay online transaction progress tracking system. This system does not really tell you anything; it is an elaborate document upload portal more than anything else. You cannot use it to contact your solicitor directly as you might expect. You can send an email from it, sure, and you will receive the standard response and then you'll never hear back from them again.