The diabolical communication skills of this firm caused the breakdown of my sale after 7 months of constant chasing. The seller thought it was me dragging my feet but had no idea of the uphill struggle I encountered getting the right information from this firm. This sale had no mortgage and no chain and I believe if I had mortgaged myself to the maximum with 10 people in the chain using a different company I wouldn't have had half the stress or misery these caused me ..