Please do not use this firm. Their staff do not care and are not truthful. I have finally completed a purchase last week 30th September after having a offer except in March. There was no chain on other side. You will regret using this company unless you want to experience stress on a high level and waste countless hours calling and emailing them. Debbie Osmant was the conveyancer and unless I called she would not contact me. She was slow and very unhelpful. She didn't fully understand the process of purchasing a grade 2 listed property and would continually request queries from the sellers solicitors that they had already replied and supplied the relevent documents. She would then proceed to set further queries. I had to point out on numerous occasions that that those queries had been fully answered previously. I found out she had lied to me after I contacted my mortgage provider but didn't raise this with her or the company as didn't want to lose the purchase. She would update e-way late or not at all. This was a complete nightmare. The sellers estate agents were constantly calling and emailing her. I even resorted to calling the sellers solicitors in order to find out what was happening and to get a response. She emailed me quickly then, telling that I must not do that. Well she wasn't doing much. I had put a review on during this and she called and told me that this was not helpful, I also didn't get a response from Emma who puts a message on after each review claiming to be from customer services, even when I emailed them directly. Debbie was fully aware that I had a very sick relative whom I was moving closer to in order to care for, she in my opinion made this purchase go even slower. She decided when completion would take place and didn't consult me and when I said I needed it to be the Friday. She said that wasn't possible and she would have to reapply and it would take weeks. She repeatedly told me that my mortgage company needed four days to release fund when infact it was seven. She comes across as a person who likes to be in control and doesn't like her errors being pointed out. Utterly ridiculously incompetent.