DO NOT USE THIS FIRM! I purchased a new build and used to exchange the contract on early December. After I paid the searching fees in early November, they claimed that their server was down immediately, then, they can't answer the phones, can't access the email, can't check that did they have received my seller's documents or not (by courier) as all of them work from home currently, and also, can't check out they have ordered the searching report or not as well. They are totally no operation actually. They agreed to refund but can't give me a date when I can get back the money as their account department can't access to email and phone calls as well. So strange!