Please folks never ever use this firm, once you are signed up with them and they take a deposit for selling and purchasing it goes down hill from there on. You can never get them via phone or email you get different people "in charge of your account to make things better" Lies all lies after them dragging their feet for 7 months we eventually got into our next home. If only they told the truth at the beginning when doubts were setting in we could have cut our losses and just pulled out, £18,000 down because of them and an iffy vendor, he we are, they have even stopped us from having access to "our documentation" too, so now we are here and able to print out all of our documents we can't get to them, Personally I think their business has been set up as a scam to get monies out of people under false pretenses.