Abysmal. Do not use. After the second sale fell of my flat fell through, I left them for a different company (they offer a no sale, no fee clause) if you are getting nowhere with them, double check this! Cut your losses, save your sanity and find someone else! If you have been assigned Barry Foster, I wish you luck! As others have said: they do not answer calls or emails. They lost original documents which have still not been returned. Official complaint sent to the legal ombudsman.
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