Utterly appalling customer service. Utterly unprofessional behaviour. They never reply to phone calls or emails from their clients, from my estate agents nor other solicitors involved in the conveyancing process. It's been two weeks and not a single response. I am seriously concerned that my house sale will fail because of them. Do not touch this company with a 40 foot bargepole. Will be making a complaint to the Legal Ombudsman.
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