I am an estate agent and we were asked to use DC Law as a panel solicitors. They (and their sister companies) are appalling. There is no communication, no progression, no replies to emails. You can never get through by telephone either. If you want to leave a message an automated answer comes through telling you they're 'busy' and 'goodbye'. Despite escalating the cases and being passed from various case handlers who promise to take over and get things done, nothing changes. I am spending hours chasing sales and dealing with irate clients rather than doing my job with no results. I am the one getting the blame for recommending them. Sales are falling through because of them. In this climate mortgage offers are running out and once they do the rates change so much the transaction is no longer viable. They are affecting so many lives. Avoid at all costs. If they can't handle the case loads don't take them on. 1.5 months of no progress on a sale/purchase is unacceptable. Use a solicitor that you can speak to directly, that knows the local area, that you can go to the office if you need to and doesn't operate through a contact centre set up.