I used dc law to sell a house and it went through with no problem, Well done Nancy Pomfret, so when I needed to use them again I was surprised that the experience was totally different. I have NEVER experienced such a level of incompetence, it took six weeks from the sale agreement to even manage to make contact, as that was the fault of Purple Bricks not even sending them the details of the sale. Since then I have had a contract to sign which did not even have anywhere to sign it as it was missing from the form, made at least 20 phone calls and got through a total of nil times, threatened to raise an official complaint which prompted a grovelling call the next day, agreed a way ahead and it has not been followed, still cant get through. If you get a good case handler it is ok, but if not then it is a nightmare. The company are a complete joke, if you use them then you are asking for a bad experience. Unfortunately the star rating does not let you put negative ratings.