DC Law has failed on their service and will affect mental health!
Due to no fault of our own our whole moving process is about to collapse!
The 7 months leading to this point has been totally unacceptable. We have sent at least 10 emails and left several messages to DC Law that have totally been ignored leading to further unnecessary delays. Your office phone and main number barely gets answered and the lack of proactivity on our case is not what we agreed when instructing DC Law.
The fact that parties involved had no chain is unsatisfactory that it’s taken this long with no result.
We spent at least 3 months of our own time calling for an answer on questions or updates and frankly, that isn’t our job.
Your conveyancing on this matter completely failed due to the case only being active when we did finally get through to ask for progression, only to lead to further emails and calls being ignored without any further updates leaving us completely in the dark and unnecessarily stressed.
The detrimental effect on our health is very serious. Also, the lack of sleep causing work to be affected and being depressed would have been avoidable if the case were acted on correctly, you will kill someone soon with your actions and for everything, we hold you, DC Law fully responsible.
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Alice, Customer Support
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