It seems like everyone else I am having a bad experience.they do not communicate at any level and a basic form uploaded to eway is asking for a miracle for them to do ..my house sale is going to fall through if things don't rapidly change and unfortunately I have also used them to buy a house so I have 2 properties they are taking money for and I wish my estate agent had never told me about them ...emails,phone calls are wasted and I am at the point where I feel like driving the 2 hours to Southport to get answers