Abby
Avoid at all costs. To cut a very long story short, delays after delays. No replies to emails, no replies to voicemail messages, endless time spent waiting on the phone for somebody to pick up. No call backs as requested when they eventually pick up the phone, as they are very reluctant to pass you through to your allocated conveyancer. When the customer advisor tries to help instead of pass you through, you’re misadvised - which adds further stress, inconvenience and delays. Go to the Director of the company, you think some action is going to be taken but then they continually move the goal post. In our case, agreed a completion date after pushing and pushing, to then raise further enquiries. Agreed a completion date, without checking the sale of the property we was getting our deposit from was ready to complete also. Leaving us having to find all the deposit and fees within 2 days by other means otherwise we would have lost the house completely. Now turns out the buyer of our old house is also a client of DC Law and have had the same issues as us, as this sale still has not gone through after 6 months and still no completion date in sight. Even though we accepted this offer before any other offer in the chain was agreed. Now in a situation where we owe family money back from this sale, that may not even go through as the buyers mortgage expires tomorrow. Complaint made, compensation of £350 offered which I think is a complete insult and completely under values the stress, upset and financial damage caused that has been a result of them. Currently waiting for the legal ombudsman to investigate independently.
1 year ago
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DC Law has a 1.2 average rating from 228 reviews
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